Cancel subscription
Cancelling your subscription is different from deleting your profile. Cancellation stops your subscription or renewal without deleting your profile.
How to cancel your subscription
Open Account Settings → Billing. The cancellation option depends on the Billing interface available for your subscription.
If you have Change your plan
Open Billing → Change your plan.
Select Cancel subscription.
Follow the cancellation steps and complete the final confirmation.
If you do not have Change your plan
Open the Billing page.
Select Cancel subscription directly on that page.
Follow the cancellation steps and complete the final confirmation.
This layout is used by older subscriptions that do not have a Change your plan option.
When does cancellation take effect?
Review the cancellation date shown during the process as it varies depending on whether you are on monthly or annual billing. If you need help confirming when your subscription will end, contact support through the in-app chat.
On Monthly billing
The subscription automatically is scheduled to close at the end of the your current monthly billing cycle.
Annual prepaid subscriptions
For annual prepaid subscriptions, cancellation stops renewal. Your account remains available until the end of the period covered by your remaining prepaid credits, when those credits run out.
Before your subscription ends
Export any historical data you want to keep for future reference. Open the relevant campaigns and use their export options to download the data.
If you reactivate your subscription after tracking has stopped, the gap in data collection during the inactive period cannot be filled retrospectively.
If you believe a charge or prepaid renewal invoice is incorrect, contact support to review it.
Delete profile
By deleting your profile, access to the campaigns and their data will no longer be available on app.seomonitor.com or in the SEOmonitor Signals (iOS & Android apps).
To delete your profile, log in to app.seomonitor.com, click on the dropdown menu in the top right corner, and select 'Edit Profile'. On the Profile screen, click on 'Delete my Profile'.
You will be prompted with a warning that this action will result in a loss of access to the data associated with your SEOmonitor profile. You will be unable to access or reactivate your profile at a later time.
Note: If a paid user (whose email ID is registered for the account) deletes their profile, all the other users or profiles added by the paid user will also lose access to SEOmonitor.
As always, our Customer Service team is here to help with any questions that might come up. Just give us a buzz through the in-app chat or via email.