Cancel subscription
This would stop the invoicing process, but not instantly delete your profile, so you could still access it at a later time and/or reactivate the subscription, if needed.
Scheduling the cancellation in advance ensures that no further charges are incurred after the specified date, providing better control over your billing cycle.
To ensure a smooth cancellation process, it is recommended to schedule the cancellation in advance through the 'Manage Subscription' option in the Billing section of your account.
The cancellation can be done from the Billing section. Under Manage Subscriptions, click on the listed subscription. Under Subscription details, click on Cancel Subscription. If you decide to reactivate your subscription later, note that there will be a gap in data collection corresponding to the inactive period, which cannot be retroactively filled. Before proceeding with cancellation, ensure you export any historical data you may need. Navigate to your campaigns in SEOmonitor, use the export feature to download the data, and save the exported files securely for future reference.
If a billing error occurs, such as a mistaken charge, you can request a refund and void the new prepaid invoice by contacting customer support. Additionally, any remaining credit in your account will be applied to your subscription until fully utilized.
Delete profile
By deleting your profile, access to the campaigns and their data will no longer be available on app.seomonitor.com or in the SEOmonitor Signals (iOS & Android apps).
To delete your profile, log in to app.seomonitor.com, click on the dropdown menu in the top right corner, and select 'Edit Profile'. On the Profile screen, click on 'Delete my Profile'.
You will be prompted with a warning that this action will result in a loss of access to the data associated with your SEOmonitor profile. You will be unable to access or reactivate your profile at a later time.
Note: If a paid user (whose email ID is registered for the account) deletes their profile, all the other users or profiles added by the paid user will also lose access to SEOmonitor.
As always, our Customer Service team is here to help with any questions that might come up. Just give us a buzz through the in-app chat or via email.